In the context of hybrid work and flex office, facilities management teams are redefining space usage and physical workflows. Connected lockers (smart lockers) provide a practical lever to optimize internal logistics, enhance traceability, and offer new services to employees.
With Isitrac and its Isitrac 360 module, these systems integrate with existing platforms (HRIS, ITSM, CMMS, messaging tools, BMS) to streamline parcel management and internal flows of items, equipment, and documents.
1) Internal parcel reception and distribution
On large corporate sites, mailroom services manage high volumes of parcels (professional and personal). Uncertainty related to remote working days increases delivery lead times.
Process: the parcel is logged in Isitrac, stored in a suitable locker, and the recipient receives a notification (email or Teams) with a unique access code or QR code.
Benefits:
Processing in batches with no ongoing interruptions
Parcel handover available at any time, supporting non-standard working hours
Complete traceability with proof, timestamps, and history
Empowered employees and shorter queues
2) Exchange of items and documents between employees
With unassigned desks, employee interactions become random. Lockers provide a secure point for exchanging non-digital or sensitive objects.
Example use case:
Contract originals for signing
USB sticks or media with large datasets
Inter-team samples and prototypes
Visitor badges or temporary access cards
Benefits: asynchronous distribution, confidentiality, and a log of deposits/withdrawals in Isitrac
3) Distribution and retrieval of equipment by support teams
IT teams become more efficient: devices are prepared (configuration, testing), placed in lockers, and collected by the assigned user.
Integrations available: asset management systems (MAM/MDM/ITAM) enabling automatic assignments within Isitrac.
Benefits:
Delivery security (user authentication, proof of handover)
Optimized technician time with reduced logistics appointments
Full tracking of replacements and repairs, including after hours
- HR applications: onboarding kits and confidential documents
4) Corporate concierge services
Lockers enable employee services without dedicated personnel, available continuously:
Laundry services (deposit and collection)
Meal kits and partner products
Key deposit for home service providers
Distribution of works council (CE) items
Reservation via app, notification when available, autonomous pick-up. Impact: employee convenience, quality of work life (QWL), and reduced reception congestion.
5) Temporary personal lockers
In flexible office environments (shared desks, multi-site), employees can book a secure space for a few hours or a day using a badge or mobile device.
Examples:
- Storing personal items while away from the office
- Sports equipment
Documents during inter-site travel
- Occasional use of specific equipment
Why integrate your lockers with Isitrac?
Complete traceability: each item deposited or retrieved is time-stamped and assigned to a user.
Built-in integrations: Microsoft Entra ID/LDAP, email and Teams, IT and HR platforms, logistics providers.
Manage with Isitrac 360: dashboards, utilization rates, dwell times, distribution SLAs, and automated alerts.
Security and compliance: user permissions, data cleansing, GDPR-compliant by design.
Scalability: expand from small 20-locker setups to large hubs across multiple buildings and sites.
Appropriate locker solutions: metal, wood, or IsiLocker Lite (no network/electric cabling) to suit deployment requirements.
Best practices for a successful deployment
Define workflows (B2E parcels, exchanges, IT, concierge) and prioritize two pilot use cases.
Define SLAs (pickup times, reminders, auto-release, return to mailroom service).
Size appropriately: locker formats, peak usage rates, distribution by building/floor.
Align IT & Security: authentication, roles, log retention, encryption.
Communicate & train: quick guides, signage, automated messages.
Measure & iterate via Isitrac 360: occupancy, average delays, pain points, time savings.
FAQ
Are smart lockers suitable for receiving personal parcels?
Yes, through structured B2E processes (policy, thresholds, durations). Isitrac manages the rules, proofs, and reminders.
How to manage peaks (sale periods, year-end)?
Using locker buffers, controlled dwell times, and batch processing. Isitrac 360 reports help adjust capacity.
What if the employee doesn’t pick up the parcel?
Automatic reminders, expiration, and return to mailroom service with full traceability maintained.
Conclusion
Connected lockers naturally fit into the transformation of workplace spaces and the digitalization of support processes. Coupled with Isitrac, they improve parcel management and internal flow handling, secure exchanges, and free up operational teams’ time. The result: fewer interruptions, greater autonomy, solid proof of delivery, and actionable metrics to manage your sites.