Sanofi Vitry case study: zero lost parcels | Isitrac 360

How Sanofi Vitry reached zero lost parcels

End-to-end traceability of internal flows across a 2,000-person site, combining Isitrac 360 and connected lockers.

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Case Study : Sanofi Vitry

0%
fewer disputes
0%
less time on logistics management
0%
of flows traced end to end
0
parcels handled a day
ROI reached in under a year
The challenge

200 parcels a day, next to no traceability

Close to 200 parcels arrived every day, plus samples, IT equipment and controlled documents. Parcels went missing, complaints kept coming back, reception teams were overstretched, and fixed distribution hours sat at odds with the rise of remote work.

Trace every flow from reception to handover
Enable pickups outside fixed hours
Centralise proof and responsibilities
Build towards site-wide traceability
The solution

One platform, lockers where flows happen

Isitrac 360

The traceability platform

Records every step of each flow: scan, timestamp and photos at reception, inter-building transfers, automatic notifications, proof of handover (signature, PIN code, photo) and a complete audit trail with live dashboards.

IsiLocker Lite

Self-service connected lockers

Secure QR or PIN pickup notified to the recipient, timestamped event log, installed in minutes without cabling or network connection.

Connected lockers installed at Sanofi Vitry
Connected lockers installed at Sanofi Vitry, pickup point for sensitive parcels
The results

Every handover has an owner, a timestamp, a proof

Photo proof settled what used to be endless dispute threads. Every handover now carries a complete audit trail, in line with AEO compliance requirements.

“With Isitrac, we gained visibility and peace of mind. Photo proof and centralised flows transformed the way we work.”

Denis Durand · Project Manager and Continuous Improvement Lead, Sanofi Vitry

Wondering what those numbers would look like on your site?

Tell us about your flows, your buildings and your constraints. We will come back with what we have seen on comparable sites.

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